Every online casino and bookmaker that legally operates in India has Terms and Conditions. This is the most important document, which contains a huge array of information about the relationship between the site and its customers. T&Cs are placed on the portal only after each provision in them has been agreed with the local regulator, so you don’t have to worry about the integrity of the document.
The Terms and Conditions include a description of the procedure for registration, authorization, verification, payment transactions, activation of bonuses, collection, storage, protection and use of user data, etc. Players are strongly encouraged to study the document in detail before creating a private account, so that they can avoid pitfalls in the process of using the site’s services. You will receive a reminder about reading T&Cs at the end of the registration procedure.
If a punter does not read the Terms and Conditions, then this does not release him or her from responsibility. After the user creates a private account, he automatically agrees to each point of the rules in force on the site. Casinos and bookmakers ask players who disagree with their T&Cs to leave the portal and not use its services.
Restrictions Of Use
If you have never played on a gambling or betting site before, you should know that this is requested by some categories of people. Legal operators make sure that they do not register and do not utilize their services. This corresponds to both the internal rules of the sites and the requirements of their regulators.
So, first of all, the use of gambling and betting services is prohibited for minors. This ban complies with the rules of Responsible Gaming, a document designed to help people fight gambling addiction. If a minor creates a private cabinet in an online casino or on a betting portal, he/she will be blocked. If he or she tries to hide his/her age, he/she will be blocked after the identity verification procedure.
Also note that online casinos and bookies can only accept residents of those countries in which they have a work permit on their websites. If you live in India and want to enjoy the services of an operator you are interested in, you will find out if he accepts punters from your location immediately after visiting the platform.
Also, legal operators prohibit multi accounting. If you have previously registered on the site, you are prohibited from creating a second private cabinet.
Payment Transactions
Operators should inform their Indian customers in detail about which payment services they can utilize to conduct transactions. Sometimes information about this is displayed on a separate page, which allows users to quickly get acquainted with it without searching.
The Payment Terms and Conditions also specify the limits on transactions, the availability of a particular method for depositing / withdrawing funds, the time of transfer of funds, as well as the presence/absence of commissions.
Available Currencies
The Terms and Conditions of the website also specify which currencies and digital coins can be utilized for payment transactions. Please note that if the firm accepts cryptocurrencies for payment, then the player who decides to use this option automatically confirms his or her awareness of a possible change in the token rate depending on the market price.
Anti-Fraud Policy
Legal online casinos and bookies that operate in India have a strict anti-fraud policy. If a player violates its rules and regulations, he or she faces sanctions. Here are what actions are considered as violations:
- Collusion with other platform users;
- Development and use of strategies aimed at dishonestly obtaining winnings;
- Provision of forged documents;
- Creating two or more private cabinets;
- Fraudulent actions against other online casinos or payment service providers;
- Other fraudulent actions.
If a player is suspected of money laundering or financing international terrorism, the operators reserve the right to inform the relevant regulatory authorities about fraudulent actions committed by the punter. In this case, the authorized bodies will deal with such a user.
Bonus Terms and Conditions
Very often, this Terms and Conditions section is placed on a separate page because of its high importance. Bonuses and promotions are one of the engines of the business of online casinos and bookmakers, so customers of such sites should be well versed in their conditions.
Each gambling and betting bonus has its own rules and conditions. Most often , their list includes the following requirements and provisions:
- Qualification condition (for example, a deposit in the specified limits);
- Activation time — if you do not collect the bonus, say, in three days, it will burn;
- Expiration time for which you need to use the bonus;
- Maximum win — limit on the maximum possible amount of winnings;
- The bet limit is the amount of the bet that must be taken into account when fulfilling the incentive wagering conditions;
- Limit on games. If you use a gambling bonus, for example, free spins, then it is only suitable for slots. The company can also specify the titles in which it can be applied;
- Wager. This is the main condition that determines the number of times you need to win back the bonus or bonus + deposit to withdraw your winnings.
Complaints
Indian customers of online casinos and betting sites have the right to file a complaint against their actions. To do this, you need to contact the support service via any of the available communication channels (Live chat, feedback form, email, phone number). If the consultants cannot resolve the issue immediately, the complaints are forwarded to the higher departments of the company. The player receives information about the current status of the complaint.
If the dispute cannot be resolved at the casino management level, players have the right to contact any independent organization, gaming authority or licensor listed on the website.
